Cancellation Policy

Booking & Payment How to Book: Choose your session type, select a date and time, and complete payment via direct Gpay. Payment: Full payment is required at the time of booking to reserve your spot. 2. Cancellation & Rescheduling Reschedule: You may reschedule up to 24 hours before your session without penalty. Click your booking link or email me at jannietrustonlystars@gmail.com Cancellation: Cancellations made more than 24 hours before the session receive a full refund or credit toward a future session. Within 24 hours, sessions are non‑refundable but may be credited once toward another date. 3. Late & No‑Show Policy Late Arrivals: If you arrive late, we will honor the remaining time of your booked session. Unfortunately, we cannot extend beyond the scheduled end time. No‑Shows: Missing your session without notice forfeits the session fee. Please let me know as soon as possible if you cannot attend. 4. Confidentiality & Privacy Everything shared in our sessions is held in strict confidence. Notes or recordings (if any) are for my personal reflection only and will never be shared without your explicit permission. 5. Session Format & Access All sessions are held via WhatsApp or Zoom (or phone, if requested). A link is sent upon booking. You’ll receive any supplementary materials (prompts, PDFs, affirmation cards) via email after our time together. 6. Disclaimer & Boundaries Not Therapy: While emotionally supportive and held with care, these sessions are not a substitute for medical or mental‑health treatment. If you’re in crisis or need professional therapy, please seek appropriate care. Safe Container: I hold space with compassion and respect. If at any point you feel uncomfortable, you may pause or end the session.

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